Claro Costa Rica Reviews | claro.cr @ PissedConsumer

Anonymous

Guest-5659331

San Ramon, Provincia De Alajuela

They owe me 3 weeks of service

Feb 27, 2024

1.4

Got the 30 day prepay plan data and phone, worked well for the 1st 30 days. Recharged at a claro office it only worked for 7 days, went to the office in san ramon. For 3 days they gave me 3 different reasons. 1st, wasn't set up right 2nd all the dat was used. 3rd we cant set your phone up again as the system is down, can't give you money if you dont have a bank account in costa rica. 3 lies and money stolen

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User's recommendation: Went to Liberty fast and cheaper

Gioconda D

Gioconda D |

Ashburn, Virginia

Carta descargo

Dec 27, 2023

Claro Costa Rica - Carta descargo - Image 2

Tuve linea con claro hace mucho tiempo (7213-****), ya fue porteada a otro proveedor y me seguia llegando cobros a los cuales no preste atencion pues a la hora de portear el numero fui a una tienda claro en Liberia Guanacaste la cual me dijeron que todo estaba en order y al dia y no habia ningun cobro ya, pues resulta que me mancharon mi credito y ahora necesito lo limpien lo antes posible, ticket o caso numero: 2913****. Factura pagada documento numero: 001000****02941****, monto 14,710.00. Necesito la carta descargo a mi correo: anndy0830@***.com

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User's recommendation: advertir sobre posible cargos atrasados

Luis A Szj |

Pozos, San Jose

Try to cancell plan

Dec 30, 2023

1.2

I got a contract with them, they said I could cancell it via cellphone. Now that Im in another country, they say I have to go to one of the stores in the country to cancell it or have someone with power of attorney and signed by a notary. Practically I have to keep paying the service I can not longer use.

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Loss:

$240

Pros:

Quick activation

Cons:

Terrible customer service terrible
Unethical practices
Cero solutions

Preferred solution: Service suspension

User's recommendation: No contact with them.

Catera Hlc

San Pedro, Heredia

Random people from Claro on my door, neighborhood illegal solicitations

Dec 26, 2023

1.0

Constant harassment by Claros door to door solicitors in Costa Rica, had to say no,NO,NO! Several times, also I constantly have those *** flyers hanging in my door/entrance which of course I have to clean up There is no feedback email on their homepage just direct calls/Whatsapp so they can still run data collections/contact schemes STOP BEING ON MY *** DOOR

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Cons:

Illegal solicitations scam harassments

Preferred solution: Apology

User's recommendation: do not encourage their behavior by creating a contract with them, their service is MEH

Anonymous

Guest-5395099

San José, Provincia De San Jose

The absolute worse

Dec 05, 2023

1.0

I asked for data for internet. The sales person assured me that I was purchasing the correct package. Social media and Waze were the only apps working. I only had data, the ability to text and call when I had WIFI. DO NOT BUY THIS SERVICE!

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User's recommendation: Do not buy claro.

Nashley Kae

Nashley Kae |

San José, Provincia De San Jose

Fraudulent activities

Oct 11, 2023

1.0

The person whom sold me the card from Walmart while traveling abroad. Stole my prepaid but took my money.

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adel a Wqu

adel a Wqu |

Someren, North Brabant

Stolen funds

Aug 17, 2023

my cell in costa rica 6178 **** , i went to plaza rohmosure and i paid my monthly fee around 13500 k , i threw my receipt away , 12 days later i still had internet , you tube , whatupp , but the phone will not let me make phone calls normal calls , so i went back to the same office i paid the bill and reported the problem i could not make phone calls , he looked in his system and he told i owe 2 monthes !!! i was in the same shop 12 days ago and paid the bill and no mention of oweing 2 monthes , and of course he asks me for the fatora , which i never kept i think the employees of claro are stealing customers funds knowing that no custmer keeps his records , and it comes down to this my word verses theirs , to me this theft of employees in costa rica is all over the place , all over , life is so freaking expensive , salaries are so low , and workers are in a bind to make ends meet , and they go after us , claro need to do investigation like that , they need to pretend to be customers and see how their employees treat others i got so disgusted , went to an agent and he did show me ,my payment of 12 days ago , when i went to the claro of customer service that payment did not even show up , and again asked for fatorah i got disgusted , went and opend an account with liberty and no going back to claro

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Loss:

$35

Pros:

Good speed net

Cons:

Terrible customer service terrible

User's recommendation: steer away

Anonymous

Guest-5025969

New York, New York

Servicio de cliente de super mi..da!

Aug 30, 2023

1.0

Absolutamente uno de los peores servicios de cliente q existen. No ayudan nada. No se puede resolver ningun problema.

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User's recommendation: Mejor no

Susan B Rww

Expatriates are not their priority

Nov 19, 2022

1.1

My Claro wifi in Costa Rica was cut off because the bank card we gave them from our Costa Rican bank account expired. It is impossible to contact them (Claro) and no one communicates in English. We are not there to get another card and their website will accept money only from Central America issued credit cards. We are in Canada so completely hooped. Our Villa in Costa Rica has no wifi and there is nothing we can do about it. I would pay them if they would let me! Very frustrating!

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Cons:

No english service

Preferred solution: Service!

User's recommendation: Beware expatriates

Susan B Rww

Update

Nov 23, 2022

1.4

So far they took the payment they were owed with a Canadian credit card with the promise of a new contract coming so I can get services re-instated, however I have not received anything yet. Very slow, do not speak English. Not the service standards we are used to but this is Costa Rica we are dealing with from Canada.

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Pros:

Affordable

Cons:

Slow do not accommodate in english very well

Preferred solution: Service reinstated

User's recommendation: Caution ex-patriots

Els j

Els j |

Sayville, New York

Good experience

Jan 13, 2022

2.9

They were very helpful when I need a new phone. They set it up for me and helped me figure out how to make the calls to the USA

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Anonymous

Guest-1073789

Heredia, Heredia Province

Claro Costa Rica Nightmare

Jul 13, 2017

1.6

Claro Costa Rica provided a great service in the central valley. That lasted until I moved to a rural location where their service (Internet) was unusable. So I went to their offices to cancel my services, keeping one number and closing the other. Following their advice I kept both numbers, but changed them to pre-paid. They promised a partial invoice and happily I left. Except, I couldn't charge the card. After consulting their service I went to a store to charge it from there. Failed again. So I called and was told, that due to a technical issue my service is both Pre-paid and paid after service. And invoices kept coming. I visited 4 times until I was able to get a new invoice that I paid in full. Finally my service was pre-paid. Then invoices kept coming and no emails, no calls, nothing resolved the issue. Now a collection agency calls me daily and emails threats to me, ignoring anything I say. They call my wife at her business, harassing her. She is not even a Claro customer. I never gave my consent to share my information and it is illegal to harass my family for a debt. The 2 invoices that came in never appeared in the system. They literally "never existed" and couldn't be paid. This is going on now for 9 months. And I am threatened by automatic call daily in my working hours. Do not be a Claro customer. Their customer care is a nightmare. They will share your information with the bullying/collection agency Americaservices.net - no site, no info, not an existing company you can actually contact, email or call.

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Pros:

Service in the valley

Cons:

Communication
Lack of customer care
Follow up on issues

Reason of review:

Problems with payment

Contact Information

Website:

www.claro.cr

Phone:

+5 067 002 7002

Contact Claro Costa Rica Customer Service

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Claro Costa Rica

Claro Costa Rica Overview

Media from reviews

They owe me 3 weeks of service

Carta descargo

Try to cancell plan

Random people from Claro on my door, neighborhood illegal solicitations

The absolute worse

Fraudulent activities

Stolen funds

Servicio de cliente de super mi..da!

Expatriates are not their priority

Update

Good experience

Claro Costa Rica Nightmare

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