Claro Costa Rica Nightmare

Heredia Province, Heredia, Costa Rica
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Claro Costa Rica provided a great service in the central valley. That lasted until I moved to a rural location where their service (Internet) was unusable.

So I went to their offices to cancel my services, keeping one number and closing the other. Following their advice I kept both numbers, but changed them to pre-paid. They promised a partial invoice and happily I left. Except, I couldn't charge the card.

After consulting their service I went to a store to charge it from there. Failed again. So I called and was told, that due to a technical issue my service is both Pre-paid and paid after service. And invoices kept coming.

I visited 4 times until I was able to get a new invoice that I paid in full. Finally my service was pre-paid. Then invoices kept coming and no emails, no calls, nothing resolved the issue. Now a collection agency calls me daily and emails threats to me, ignoring anything I say.

They call my wife at her business, harassing her. She is not even a Claro customer. I never gave my consent to share my information and it is illegal to harass my family for a debt. The 2 invoices that came in never appeared in the system.

They literally "never existed" and couldn't be paid. This is going on now for 9 months. And I am threatened by automatic call daily in my working hours. Do not be a Claro customer.

Their customer care is a nightmare. They will share your information with the bullying/collection agency - no site, no info, not an existing company you can actually contact, email or call.

Product or Service Mentioned: Claro Costa Rica Customer Care.

Reason of review: Problems with payment.

I liked: Service in the valley.

I didn't like: Lack of customer care, Follow up on issues, Communication, Possibility to resolve issues over the phone.

  • Claro Service
Company wrote 0 public responses to the review from Jul 13, 2017.

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